Refund Policy

At TravelCo.pk, we understand that plans can change. This Refund and Cancellation Policy explains how cancellations, changes and refunds work for bookings made with us. Please read it together with our Terms and Conditions. Some packages — particularly Umrah, international holidays, flights and peak-season bookings — have specific conditions, which will be stated in your quote or confirmation and take priority over this general policy.

1. How to cancel or change a booking

• All cancellations and change requests must be sent in writing by email or WhatsApp from the lead traveller.
• The cancellation date is the date we receive your written request during our working hours.
• We will confirm the cancellation and any applicable charges in writing.

2. Domestic tours (Northern Pakistan and local trips)

Unless otherwise stated in your confirmation, the following general cancellation charges apply to domestic tours, as a percentage of the total package price:

Non-refundable costs — such as hotel deposits during peak season, pre-paid jeeps, permits or special arrangements — are deducted from any refund. During peak periods such as Eid holidays and summer weekends, many hotels apply stricter policies, which we will share with you at the time of booking.

3. Umrah packages

• Visa fees are non-refundable once the visa application has been submitted, whether the visa is approved or refused.
• Air tickets are subject to the airline's fare rules; many economy fares are non-refundable or carry cancellation and change penalties.
• Hotel bookings in Makkah and Madinah, especially in Ramadan and peak seasons, are often non-refundable once confirmed.
• Any refundable amount is calculated after deducting these costs and our service charges.

4. International packages and flights

• Flight tickets follow the airline's rules on refunds, changes and no-shows.
• Hotel, tour and transfer cancellations follow the policies of the respective suppliers, which vary by destination and season.
• Visa fees, embassy charges and visa centre service fees are non-refundable.
• If a visa is refused, we will refund amounts that our suppliers refund to us, after deducting non-refundable costs. Booking travel before a visa is approved is at the traveller's risk unless we have agreed otherwise in writing.

5. Changes to bookings

We will try our best to accommodate date changes, name changes or itinerary changes, subject to availability. Changes may involve additional costs, such as differences in hotel rates or airline change fees. Requests made close to departure may be treated as a cancellation and new booking.

6. Unused services

No refund is given for any unused services once the tour has started, including meals, hotel nights, sightseeing or transport, whether due to personal choice, late arrival, early departure or illness.

7. Cancellations by TravelCo.pk

We may need to cancel or change a tour due to safety concerns, weather, road closures, government restrictions or insufficient participants for a group departure. In such cases, we will offer you:

• An alternative date or tour of similar value, or
• A refund of the amount paid for services not provided, minus any costs that suppliers do not refund to us.

We are not responsible for additional costs you may incur, such as personal flights or visa fees, so we recommend flexible bookings and travel insurance.

8. Events beyond our control

If a trip is disrupted by events beyond our control — such as natural disasters, extreme weather, landslides, strikes, pandemics or government actions — we will work with our suppliers to minimise losses and offer the best available options. Refunds will depend on what our suppliers refund to us.

9. Refund process

• Approved refunds are processed to the original payment method or to a bank account in the lead traveller's name.
• Please allow up to 14–30 working days for refunds, as some depend on airlines, hotels and other suppliers releasing funds.
• Bank charges for transfers may be deducted from the refund amount.

10. Questions

If you have any questions about cancellations or refunds, please contact us before booking or as soon as your plans change. We always try to find the fairest solution for our travellers.

Tips to protect your booking

• Read your quote and confirmation carefully, including the specific cancellation terms for your package.
• Avoid booking non-refundable flights before your visa is approved.
• Consider travel insurance that covers trip cancellation and medical emergencies.
• Inform us of any changes as early as possible — the earlier we know, the more options we have.

We value your trust and will always handle cancellations and refunds fairly and transparently.

This policy may be updated from time to time; the version in effect at the time of your booking will apply.