Terms & Conditions

These Terms and Conditions apply to all tours, travel packages and services booked with TravelCo.pk ("we", "us", "our"). By making an enquiry, paying a booking amount or using our website, you ("the traveller" or "you") agree to these terms. Please read them carefully before booking. Specific packages may have additional conditions, which will be shared with you in your quote or confirmation.

1. Bookings and confirmation

• A booking is confirmed only after we receive the required advance payment and send you a written confirmation (by email or WhatsApp).
• The lead traveller is responsible for providing correct names, contact details and document information for all members of the group.
• Seats, rooms, flights and services are subject to availability at the time of confirmation.

2. Prices and payments

• Prices on our website are indicative "starting from" prices and may vary depending on travel dates, group size, hotel category and availability.
• Prices for Umrah, international packages and flights depend on airfares, hotel rates, exchange rates and government fees, and may change until fully paid and ticketed.
• The balance amount must be paid before departure, by the date stated in your confirmation. If payment is not received on time, we may cancel the booking and apply cancellation charges.
• Accepted payment methods are listed on our website and in your quote. Please share payment proof after every transfer.

3. What is included

Each package page and quote clearly lists what is included and excluded. Anything not mentioned as included — such as entry tickets, jeep rides, meals not listed, personal expenses, tips and optional activities — is not part of the package price.

4. Itinerary changes

Travel in mountain regions is affected by weather, landslides, road closures, security situations and other factors beyond our control. Flights in the northern areas are frequently delayed or cancelled due to weather. In such cases:

• We may change the itinerary, route, sequence of visits or hotels to ensure your safety and comfort, and will offer the best available alternative.
• Additional costs caused by events beyond our control (for example extra hotel nights due to road blockages) may be payable by the traveller.
• We are not responsible for missed connections, flights or appointments caused by such delays, so please keep buffer time in your plans.

5. Visas and travel documents

• Travellers are responsible for holding a valid passport, CNIC and any visas required for their trip.
• We provide visa guidance and processing assistance, but the decision to grant or refuse a visa rests solely with the relevant government or embassy. We cannot guarantee visa approval.
• Visa fees and service charges are non-refundable once an application is submitted, regardless of the outcome.
• Information in our visa guide is for general guidance only and may change without notice. Always confirm requirements with official sources.

6. Umrah packages

Umrah packages are subject to the rules and regulations of the Kingdom of Saudi Arabia, which may change. Hotel distances are approximate. Changes made by Saudi authorities, airlines or hotels may affect your package, and we will inform you as soon as possible and offer alternatives where available.

7. Traveller responsibilities

• Arrive at the meeting point on time. We cannot delay group departures for late travellers, and missed services are not refundable.
• Follow the guidance of our coordinators and drivers, particularly in the mountains.
• Respect local laws, customs, hotels and other travellers. We reserve the right to remove any traveller whose behaviour endangers or disrupts the group, without refund.
• Inform us in advance of any medical conditions or special needs that may affect your travel.
• Take care of your personal belongings. We are not responsible for loss, theft or damage to personal items.

8. Health and insurance

Some destinations involve high altitude, long drives or physical activity. Travellers should ensure they are fit to travel and consult a doctor if necessary. We strongly recommend travel insurance for international trips and Umrah.

9. Cancellations

Cancellations by the traveller are subject to our Refund Policy. If we must cancel a tour (for example due to insufficient participants for a group departure or safety concerns), we will offer an alternative date, an alternative tour or a refund of amounts paid for services not yet consumed.

10. Liability

We act as an organiser and agent for hotels, transport companies, airlines and other suppliers. While we select our partners carefully, we are not liable for injury, loss, damage, delay or additional expenses caused by the acts or omissions of these independent suppliers, or by events beyond our control such as natural disasters, weather, strikes, government actions or security incidents. Our liability, where applicable, is limited to the amount paid for the affected service.

11. Photos and reviews

We may take photos during group tours for use on our website and social media. If you prefer not to be photographed or featured, please inform your coordinator. Reviews and testimonials are published only with the traveller's permission.

12. Changes to these terms

We may update these Terms and Conditions from time to time. The version published on our website at the time of your booking applies to your booking.

13. Governing law

These terms are governed by the laws of Pakistan. Any disputes will first be addressed through friendly discussion; if unresolved, they will be subject to the jurisdiction of the competent courts in Pakistan.

14. Contact

If you have questions about these terms, please contact us before booking. We are happy to explain anything that is unclear.